1. Introduction
Your privacy is important to us. This Privacy Policy explains how ServerBay ("we", "us", or "our") collects, uses, and protects your personal information when you use our platform. We are committed to processing your data in accordance with the General Data Protection Regulation (GDPR).
2. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual Necessity: To provide the services you request (e.g., creating an account or posting a listing).
- Legitimate Interests: To improve our platform, ensure security, and provide customer support.
- Compliance with Law: When required to fulfill legal obligations.
3. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and authentication data.
- Listing Information: Data you provide when creating a listing, including server specifications and contact details.
- Usage Data: Information about how you interact with our platform (e.g., browser type, language).
4. How We Use Your Information
Data is only collected for the purposes required to operate the platform. We use your info to:
- Provide and maintain the Platform features.
- Facilitate connections between buyers and sellers.
- Send essential security alerts and occasional feature updates.
We do not sell your data to third parties for advertising. You can opt-out of optional updates at any time by contacting us.
5. Data Retention
Your data will be retained for as long as your account is active on the platform. If you wish to delete your account and all associated data, please contact us (see Section 11). Once your request is processed, your data will be permanently deleted from our primary servers, subject to our backup cycle.
6. Third-Party Processors & Infrastructure
We use trusted third-party services to help operate our platform:
- Analytics: Provided by Umami. This is used to understand platform usage without tracking you across other websites. Data is stored in the EU region.
- Bot Protection: We use hCaptcha to prevent spam and abuse on our platform.
- Database Backups: Our database is frequently backed up to Telnyx.
- Hosting: Our application and database are hosted on a Virtual Private Server (VPS) located in Netherlands.
7. International Data Transfers
By using ServerBay, you acknowledge that your personal data is transferred to and processed in Netherlands, where our primary servers are located.
8. Your Data Rights
Under GDPR, you have the following rights:
- Right to Access: Ask for copies of your personal data.
- Right to Rectification: Request that we correct any inaccurate information.
- Right to Erasure: Request that we delete your data (by deleting your account).
- Right to Data Portability: Request a transfer of your data to another service.
- Right to Complain: You have the right to lodge a complaint with a Data Protection Authority.
9. Data Security
We implement several security measures and access controls to protect your data. However, no method of transmission is 100% secure.
10. Changes to This Policy
We may update this policy periodically. Material changes will be updated on this page with a new "Last updated" date.
11. Contact Us
To exercise your data rights or if you have questions, please contact our Data Controller at:
Email: [email protected]
